Implementation, Training and Support

The xwaveEMR Implementation Team provides comprehensive service to clinical and administrative users alike, through flexible delivery, adult-learning best practices, and proven change management techniques that together help drive continued post-implementation success.

 Flexible Delivery

xwaveEMR implementations are planned, scheduled and delivered collaboratively with clients, who can choose from a number of delivery methods including: 

• Direct classroom training
• Mobile lab training
• Multimedia tutorials
• Remote, web-based training
• ‘Over-the-shoulder’ web-based shadowing and observation
• Written user guides, tutorials and workflow documentation
• Exclusive client intranet 

Adult-Learning Strategies

 Experience shows that adults learn most effectively when they: 

• Begin with context or an overview
• Observe a demonstration
• Practice and reinforce skills through hands-on repetition
• Learn in role-based groups 

Taking this proven approach, the xwaveEMR Implementation Team provides training in learners' workplaces, applying proprietary office workflows in a hands-on manner. Trainers observe the execution of each skill, and provide immediate feedback to reinforce learning in a comfortable and supportive environment. 

For those who prefer learning in the privacy of their home, xwave offers many self-guided options including multimedia tutorials, remote eLearning, and workflow-oriented user documentation. 

Collaborative Planning 

Implementation and Training plans can be delivered as all-in-one ‘turn-key’ or ’off-the-shelf’ packages, but we at xwave find the greatest success is achieved when a client’s active project team works with us to plan the training sequence and schedule so that everyone’s needs are addressed and no learners are left behind. Contact us today to learn more. 

Post-Implementation Success

Once an implementation is complete, xwaveEMR is ready to support all of a clinic’s critical workflows. That doesn’t mean, however, that the learning stops. xwave focuses on building long-term relationships with clients, and supports their practice and continuing education with an array of post-implementation services, including: 

• 24/7 ITIL-certified support desk
• Professional development
• Web-based training
• Post-implementation evaluation
• Clinical documentation evaluation
• Billing maximization evaluation
• Workflow assessment and redesign
• New site planning and assessment 

Learn more

 Contact us at toll-free at 1-866-241-7849

Or email us at xwaveEMRSales@xwave.com